Cities and urban areas are complex systems and interaction spaces, and their governing officials and representatives are steadily confronted with a variety of new challenges, problems and conflicts. Based on the available information resources, these representatives are required to make critical, timely and well-founded decisions to react to or proactively identify such challenges. State of the art technology and the growing prevalence of the Internet provide urban management with new and rich sources of data with a high potential for innovation and new opportunities towards holistic decision making processes. Open data has been a hot topic in recent years and initiatives have spread all over Europe, producing extensive changes especially in thinking about governmental data and in a further step using it for public and private purposes. Public administrations, as publishers of these data, could themselves benefit greatly from their re-use and incorporation into decision support procedures.
Using the power of Social media
As cities and their residents become more and more connected, user generated content from social media is growing exponentially, but has not yet been fully exploited to understand views and perspectives of the broad public on various issues and developments. Expert knowledge, on the other hand, is one of the oldest forms of decision support, but could greatly profit from a more complete consideration of all relevant data. It is therefore the ambition of this project to develop new methods to combine existing big data pools and expert knowledge into one optimal framework to support holistic decision making for urban management.
Building on the broad data pools in the form of social media content and open data sets, the UrbanDataVisualiser will aggregate, structure and visualise this data using a multi-layered and multi-dimensional approach. The framework will extensively use data mining, sentiment analysis and visualisation techniques and lead to the development of a proof-of-concept demonstrator to showcase the information using intuitive and clear dashboards.
The UrbanDecisionMaker on the other hand will complement this bottom-up approach by integrating external experts and advisors using scientific multi-round expert integration methods and tools such as the Delphi method, a structured communication technique, developed as a systematic, interactive forecasting method which relies on a panel of experts.